Legal
Privacy Policy
Last updated: June 1, 2026
This privacy policy explains how Ballyknock Roofing Repairs Kilkenny (“we”, “us”, “our”) collects, uses, and protects your personal information when you visit our website or contact us about our roofing services.
1. Who We Are
Ballyknock Roofing Repairs Kilkenny is a roofing contractor based in Kilkenny, Ireland. We provide roof repairs, new roof installations, gutter services, chimney repairs, and related roofing work across County Kilkenny and surrounding areas.
If you have any questions about this policy, you can contact us at:
- Email: james@ballyknockroofing.ie
- Phone: 087 242 2892
2. Information We Collect
We collect personal information only when you voluntarily provide it to us, such as when you:
- Submit a quote request or enquiry form on our website
- Call or email us directly
- Engage us to carry out roofing work
The types of information we may collect include:
- Your name
- Your phone number and / or email address
- Your property address or general location
- Details about the roofing work you require
We do not collect sensitive personal data, payment card details (payments are handled separately and securely), or data from children under the age of 16.
3. How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry or quote request
- Arrange site visits and provide estimates
- Carry out and manage the roofing work you commission
- Contact you about your ongoing or completed job
We will not use your information for marketing purposes without your explicit consent, and we will never sell your data to third parties.
4. Legal Basis for Processing
Under the General Data Protection Regulation (GDPR), the legal bases we rely on for processing your personal information are:
- Contract: Processing is necessary to take steps prior to entering a contract (e.g. providing a quote) or to fulfil a contract with you.
- Legitimate interests: We have a legitimate interest in responding to your enquiries and managing our business relationships.
- Consent: Where we ask for your consent (e.g. to send you follow-up communications), you may withdraw consent at any time.
5. How We Store and Protect Your Data
Your information is stored securely and accessed only by the people in our business who need it to do their job. We take reasonable technical and organisational measures to protect your data from unauthorised access, loss, or disclosure.
We do not transfer your personal data outside of the European Economic Area (EEA).
6. How Long We Keep Your Data
We retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and to comply with our legal obligations (for example, records related to completed jobs may be kept for up to 7 years for tax and warranty purposes).
Enquiries that do not result in work being carried out will be deleted after 12 months.
7. Sharing Your Information
We do not share your personal data with third parties except in the following limited circumstances:
- Where required by law or a regulatory authority
- With trusted service providers who help us operate our website (e.g. email service providers), who are bound by data processing agreements
8. Cookies and Website Analytics
Our website may use essential cookies to ensure it functions correctly. We may also use analytics tools to understand how visitors use our site. These tools collect anonymised data (such as pages visited and time on site) and do not identify you personally.
You can control cookies through your browser settings. Disabling cookies may affect certain features of the site.
9. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Right to access: You can request a copy of the personal data we hold about you.
- Right to rectification: You can ask us to correct inaccurate or incomplete data.
- Right to erasure: You can ask us to delete your data where there is no legitimate reason for us to continue holding it.
- Right to restriction: You can ask us to restrict how we use your data in certain circumstances.
- Right to object: You can object to us processing your data on the basis of legitimate interests.
- Right to data portability: You can ask us to transfer your data to another organisation in a commonly used format.
To exercise any of these rights, please contact us at james@ballyknockroofing.ie. We will respond within one month.
You also have the right to lodge a complaint with the Data Protection Commission (DPC) in Ireland at www.dataprotection.ie.
10. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
11. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please get in touch:
- Email: james@ballyknockroofing.ie
- Phone: 087 242 2892
This policy is governed by the laws of Ireland and complies with the General Data Protection Regulation (GDPR) and the Data Protection Acts 1988–2018.
